UPDATED: Verizon, AT&T Outages Causing Problems

Verizon provides service to 911 dispatch in Prince William County.

Update: July 1, 2:25 p.m.:

Verizon is dealing with "a number of technical and mechanical challenges, in addition to storm damage such as downed poles and trees on our wires," said Harry Mitchell, a Verizon spokesman.

One of the biggest challenges has been a power failure at one of the Verizon facilities in Arlington, which has made it more difficult for some callers to dial 911 in Prince William and Fairfax Counties. 

"These counties' 911 centers now are receiving most calls, and we continue to work diligently to restore full calling to them, as well as 911 centers in Manassas and Manassas Park," Mitchell said. "We’re working late hours – often around the clock – and bringing in additional technicians from other parts of our service area to assist in bringing service back as quickly as we possibly can.  We appreciate customers’ continued patience as we work to restore services in the wake of one of the worst storms in recent memory."

Update: Sunday, 1:30 p.m.:

AT&T spokeswoman Kate MacKinnon:

AT&T technicians across the region are mobilized and working quickly to resolve the issue. Forecasted high temperatures and additional thunderstorms may impact recovery efforts, including commercial power restoration. AT&T's Global Network Operations Center will continue to closely monitor and help coordinate the local recovery efforts.

Specific numbers on the number of customers affected or the exact nature and extent of the problems were not available.

Update: Sunday, 8 a.m.:

Verizon spokesperson Harry Mitchell said the company is "making progress" in restoring service to the area, but still has some hurdles to overcome.

"We still face a number of challenges, with many related to the loss of commercial power—an issue faced by more than a million residences and businesses throughout the area.  Fairfax and Prince William counties' 911 centers are receiving some calls, and we continue to work diligently to restore full calling to them," Mitchell said. "We appreciate customers’ continued patience as we work to restore services in the wake of one of the worst storms in recent memory."

Mitchell could not provide exact numbers on service failures in the area.

"Some customers’ service is restored as other customers report theirs out," he said. "For example, many of our FiOS customers are affected by the widespread power outages, and their service likely will come back after power is restored."

Stay tuned for updates on Verizon Wireless and AT&T. 

Original story:

Widespread outages in the Verizon and AT&T networks are causing problems not only for mobile and home customers, but also for electric companies in Northern Virginia. 

Northern Virginia Electric Cooperative officials said they haven't been able to reach all their line technicians and operations personnel to ask them to report to work. NOVEC is asking all its line technicians to report to work, even if they didn't receive a phone call, NOVEC spokesman Mike Curtis said.

AT&T spokeswoman Kate MacKinnon issued this statement Saturday afternoon:

“Due to damaging storms that have knocked out power across the Midwest and Northeast regions of the country, some AT&T customers in impacted areas in Virginia and Washington D.C. may be experiencing issues with wireless service.

AT&T technicians across the affected areas are mobilized and currently working to resolve the issues, including the deployment of generators and repairing storm-damaged facilities.

We apologize for any inconvenience to our customers and will continue to closely monitor and help coordinate the recovery efforts through our Global Network Operations Center."

From Verizon spokesman Harry J. Mitchell:

"The severe storms that hit the Washington metropolitan area Friday night – and the resulting power outages that have affected much of the region – have also affected services for some Verizon customers. Our operations teams currently are assessing the impact and are working to restore service as quickly as possible."

Arielle Masters July 04, 2012 at 12:10 PM
near Herndon; Verizon land line (!!!) went out sometime during the storm; came back Sunday midday; back out Monday morning & still out. Tried at their box; no dial tone there. Pretty sure they need to replace the battery at our neighborhood connection. Stinks, and Verizon doesn't care.
Arielle Masters July 04, 2012 at 12:12 PM
...power came back Sat. afternoon; Internet came back Sun. afternoon. Those are still fine, aside from a brief power blip Sun. evening.
pam martin July 05, 2012 at 01:31 AM
I am in the 703-583-xxxx exchange and I can't reach any number in the 703-792-xxxx exchange, when I call Verizon they act as if they have no idea as to what is wrong. Am I the only one in the city with this problem? A recording says" can't complete your call now, please call again later.
Sandra July 05, 2012 at 03:44 AM
Friday night we lost our power, cable, DSL, and landline (yes, we have a phone with a line & jack, but Verizon service was down). Cell batteries died as well. Saturday am we plugged in and charged our phones at the library. However, Verizon service was spotty. Still no service from the landline (dial tone, but call any number and you just got a beeping noise). I spent an entire afternoon notifying Verizon - they have no one way to report 3 separate problems (internet, landline, and wireless) so you have to spend 45 minutes on hold with each version of tech support. Each reported that service would be restored in 24-48 hours. Of course, every time that deadline got reached, another call would assure us that service would be restored in 24-48 hours. It got really tedious waiting for 45 minutes each time, only to be told that our trouble ticket had gotten closed out, even if our service wasn't restored. Nobody at Verizon seemed to care that we had no way of communicating with the outside world because we had Verizon service for everything, and none of it was working. And for those of us who work from home, well, you're just SOL. We got our power back after 24 hours (kudos to NOVEC), but it took 5 days to get our landline and internet services back. I no longer feel confident in relying on Verizon for all of my communication needs!
Ron July 07, 2012 at 06:32 PM
Love you all take care of your health learn to protect yourself at cidpusa.org Do not go out in the heat, drink saltwater (sea salt is better). For cooling use a fan,


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