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Hurricane Sandy: Phone Numbers for During, After the Storm

Print out this list of emergency and non-emergency numbers you may need during and after Hurricane Sandy passes by Northern Virginia.

Hurricane Sandy is likely to stay off the East Coast as it passes by the region Sunday through Tuesday, but that doesn't mean Northern Virginia is in the clear. 

By Friday morning, Hurricane Sandy was a Category 1 hurricane with 80-plus-mile-per-hour winds according to the National Hurricane Center

Print out this list of emergency and non-emergency numbers and keep it handy during and after the storm in case your power, home phone or other services are interrupted or trees come down on or near your property. 

Fairfax County has a frequently updated blog with emergency information for residents. 

Non-Emergency Information

The Fairfax County Non-Emergency number (703-691-2131) should be used for non-emergency or routine public safety request for assistance. However, if you have an emergency, please dial 911. 

The City of Falls Church police Non-Emergency number (703-241-5033) should be used for non-emergency or routine public safety request for assistance. If you have an emergency, call 911 or 703-241-5050.

Power Outages

  • BGE outages: 877-778-2222; downed wires: 800-685-0123; view outage map
  • Dominion Virginia Power outages and downed wires: 1-866-DOM-HELP (1-866-366-4357), TTY 711; view outage map
  • NOVEC (Northern Virginia Electric Cooperative) outages and downed wires: 1-888-335-0500 or 703-335-0500, TTY 711; view outage reports
  • Pepco outages: 1-877-737-2662; downed wires: 202-872-343; view outage map

Downed Trees

For more information on tree removal services after the storm

Adjacent to public roads: Contact Virginia Department of Transportation at 1-800-FOR-ROAD, TTY 711.

On county parkland: Contact Fairfax County Park Authority at 703-324-8594, TTY 703-324-3988.

Posing a hazard to public areas: Contact Fairfax County Urban Forestry at 703-324-1770, TTY 703-324-1877.

Private property: Removal is the property owner's responsibility. Be aware of the risk of chain saw injury during tree removal. Use a chain saw safely to clear debris. If a tree has hit your home, call your property insurance company before starting the removal process. 

Water

  • Fairfax Water at 703-698-5800, TTY 703-698-7025. After hours, call 703-698-5613, TTY 711
  • Falls Church Water at 703-248-5071. After hours, call 703-248-5044, TTY 711

Flooding

  • Rising water that threatens your safety, call 9-1-1
  • Storm flooding during regular business hours (Monday-Friday, 7:30 a.m. to 4 p.m.), call 703-877-2800, TTY 711
  • For after-hours storm flooding emergencies that are not life threatening, call 703-323-1211, TTY 703-239-8498, and state that you are reporting a storm sewer emergency
  • For sanitary sewer flooding, call 703-323-1211, TTY 703-239-8498
  • If you have damp walls or floors, contact a water removal or restoration company

Sewer Breaks or Back-ups

  • Call the Department of Public Works and Environmental Services at 703-323-1211 or 703-250-2003, TTY 703-239-8489

Septic System

Phone, Cable, and Internet Service

  • Cox Cable, Phone, and Internet: Call 703-378-8422 or visit their website
  • Verizon Phone and Internet: Call 1-800-VERIZON (1-800-837-4966) or visit their website.
  • Direct TV: Call 1-800-531-5000  or visit their website.
  • Dish Network: Call 1-800-333-3474 or visit their website.

Insurance

The Virginia state Bureau of Insurance offers free consumer guides entitled, "What to Do After an Insured Commercial Property Loss"', and "What to Do After an Insured Homeowners Loss". These guides are available at www.scc.virginia.gov/boi. The Bureau of Insurance has staff specifically trained to handle disaster insurance questions and problems. Call 804 371 9185 or 804 371 9185 or 9691. The toll-free number is 1-877-310-6560.

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